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June 1, 2023 at 12:15 am #11418
The cards that appear in the Notification tray Alerts section allows you to better support your airport by providing information and giving you the opportunity to take actions that fix data or flight omissions. The following table outlines the default cards, their information, and actions that can be taken on them.
These can also be viewed by an Administrator in Settings > Apps > Notification tray > Customise
Primary actions are those using the main button, Secondary actions are those that use the ellipse on the right side of the card
An alert will automatically clear when the condition prompting the exception no longer applies.
Cards are ordered by up to 3 criteria in ascending order:
- Alert priority – the alert priority will be configured by Veovo as part of the card configuration
- Start time of alert situation
- End time of alert situation – cards without an end time will sort after cards having an end time
Each card will display a limited amount of information. More information can be gained specific to the issue by selecting the ? on the headline / subline content
Alerts
Card Trigger Primary action Secondary action System cannot send emails None None Billing run (1) has failed None None Another billing run (2) was active when run (1) was actioned None None Billing run (1) was in wrong status when recalculation was actioned None None Events attached to the run were edited prior to invoicing None None An error occurred in recalculation None None Run 1 could not progress to Invoice review stage as run 2 is already in that stage None None A system exception has occurred with Run (1) None None The calculation did not capture any sequences within the filter criteria used. None None The run failed transferring to credit / adjustment None None The run calculation failed None None Reverting the run failed None None Transferring invoices failed None None Emailing invoices for run 1 failed None None Deleting run 1 failed due to run 2 still being active None None Run (1) has encountered an error None None Aircraft type has been changed and Docking guidance system needs activating Dismiss None Stand aircraft is assigned to is already occupied Stand - Full flight details
- Dismiss alerts
A FIDS device has failed (HTML_103) Dismiss None -
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