[Greig Strafford]

The cards that appear in the Notification tray Alerts section allows you to better support your airport by providing information and giving you the opportunity to take actions that fix data or flight omissions. The following table outlines the default cards, their information, and actions that can be taken on them.

These can also be viewed by an Administrator in Settings > Apps > Notification tray > Customise

Primary actions are those using the main button, Secondary actions are those that use the ellipse on the right side of the card

An alert will automatically clear when the condition prompting the exception no longer applies.

Cards are ordered by up to 3 criteria in ascending order:

1. Alert priority – the alert priority will be configured by Veovo as part of the card configuration
2. Start time of alert situation
3. End time of alert situation – cards without an end time will sort after cards having an end time

Each card will display a limited amount of information. More information can be gained specific to the issue by selecting the ? on the headline / subline content

Alerts

Card	Trigger	Primary action	Secondary action
	System cannot send emails	None	None
	Billing run (1) has failed	None	None
	Another billing run (2) was active when run (1) was actioned	None	None
	Billing run (1) was in wrong status when recalculation was actioned	None	None
	Events attached to the run were edited prior to invoicing	None	None
	An error occurred in recalculation	None	None
	Run 1 could not progress to Invoice review stage as run 2 is already in that stage	None	None
	A system exception has occurred with Run (1)	None	None
	The calculation did not capture any sequences within the filter criteria used.	None	None
	The run failed transferring to credit / adjustment	None	None
	The run calculation failed	None	None
	Reverting the run failed	None	None
	Transferring invoices failed	None	None
	Emailing invoices for run 1 failed	None	None
	Deleting run 1 failed due to run 2 still being active	None	None
	Run (1) has encountered an error	None	None
	Aircraft type has been changed and Docking guidance system needs activating	Dismiss	None
	Stand aircraft is assigned to is already occupied	Stand	Full flight details Dismiss alerts
	A FIDS device has failed (HTML_103)	Dismiss	None

 

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